Terms & Conditions for Messaging and Phone Communications

Bald Mountain Pharmacy
Effective Date: 05/05/2026

By providing your phone number, submitting forms through our website, or communicating with Bald Mountain Pharmacy (“we,” “our,” or “us”), you agree to the following Terms and Conditions regarding phone calls, text messaging, and electronic communications.

1. Consent to Communications

By voluntarily providing your mobile or telephone number, you consent to receive communications from Bald Mountain Pharmacy, including:

• Phone calls

• SMS text messages (SMS/MMS)

• Voicemail messages

• Email communications related to pharmacy services

These communications may include:

• Prescription status updates

• Prescription ready notifications

• Refill reminders

• Medication-related follow-ups

• Delivery coordination

• Insurance or billing notifications

• Customer service communications

• Pharmacy operational updates

Consent to receive communications is not required as a condition of purchasing products or receiving services from Bald Mountain Pharmacy.

2. SMS Messaging Terms

By opting into SMS communications, you agree to receive pharmacy-related text messages from Bald Mountain Pharmacy.

Message frequency may vary depending on your prescriptions, refill activity, delivery coordination, and interactions with the pharmacy.

Message and data rates may apply depending on your wireless carrier and mobile plan.

You may opt out of SMS communications at any time by:

• Replying STOP to any text message

• Contacting Bald Mountain Pharmacy directly at 248-607-0205

For assistance, reply HELP or contact the pharmacy directly.

After opting out, you may no longer receive pharmacy-related text messages except where required for legal, safety, or transactional purposes.

3. HIPAA Compliance and Privacy

Bald Mountain Pharmacy complies with the Health Insurance Portability and Accountability Act (HIPAA) and applicable privacy laws.

We are committed to protecting your Protected Health Information (PHI) and maintaining reasonable administrative, physical, and technical safeguards.

Communication practices include:

• Limiting information to the minimum necessary

• Using HIPAA-conscious communication systems where applicable

• Protecting patient confidentiality to the extent reasonably possible

However, standard SMS messaging and some phone communications may not be fully encrypted or secure. Patients should avoid sending highly sensitive medical information through unsecured text messaging.

Please review our Privacy Policy for additional information regarding the use and disclosure of health information.

4. Types of Messaging

Messages sent by Bald Mountain Pharmacy may include:

• Conversational messages responding to your inquiries

• Prescription pickup notifications

• Refill reminders

• Medication adherence reminders

• Delivery coordination updates

• Insurance or payment issue notifications

• Customer service and pharmacy support communications

• Operational or administrative updates

We do not sell consumer data or send unsolicited marketing messages without appropriate consent.

5. Website Forms and Electronic Consent

By submitting forms through our website, including:

• Prescription transfer requests

• Refill requests

• Contact forms

• Appointment or consultation requests

you acknowledge and consent to communication from Bald Mountain Pharmacy through phone calls, SMS text messaging, or email regarding your pharmacy services.

Consent may be withdrawn at any time by contacting the pharmacy or replying STOP to text messages.

6. Phone Call Communications

By providing your phone number, you consent to receive phone calls related to:

• Prescription clarification

• Medication counseling

• Insurance or billing issues

• Delivery coordination

• Patient care and pharmacy services

Calls may be monitored or recorded for quality assurance, training, compliance, or operational purposes where permitted by law.

7. Message & Data Rates

Standard carrier message and data rates may apply based on your mobile service plan.

Bald Mountain Pharmacy is not responsible for delays, delivery failures, carrier issues, or charges imposed by your wireless provider.

8. Security Limitations

While Bald Mountain Pharmacy takes reasonable precautions to protect your information:

• SMS and standard phone communications may not be fully secure

• Unauthorized access may occur through mobile devices, carriers, voicemail systems, or third-party networks

Patients are encouraged to avoid transmitting highly confidential medical information through unsecured communication channels.

9. Third-Party Service Providers

Bald Mountain Pharmacy may use third-party vendors and service providers, including communication platforms, pharmacy management systems, hosting providers, and technology vendors, to assist with pharmacy operations and patient communications.

These providers are contractually required to maintain appropriate safeguards and confidentiality protections where applicable.

10. No Sale of Information

Bald Mountain Pharmacy does not sell, rent, or share your mobile phone number, SMS consent information, or personal information with third parties for marketing purposes.

11. Changes to Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time.

Updated versions will be posted on our website with a revised effective date.

Continued use of our communication services after updates constitutes acceptance of the revised Terms and Conditions.

12. Contact Information

Bald Mountain Pharmacy
1375 S Lapeer Rd, Suite 102
Lake Orion, MI 48360

Phone: 248-607-0205
Fax: 248-607-0504

Website:
Bald Mountain Pharmacy